Downloading a Digital Item

All customers will receive a download email immediately following confirmed purchase. If you did not receive a download email with links to download, please check your spam folder and the email address associated with your form of payment. You may also contact us at mgeni@sansahash.com and we’ll resend your email.  Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card, confirmation might take a few minutes. We’ll also send you a download notification email separate from any transaction notification emails you receive from your form of payment.

I purchased a digital item, but I don’t have a Sansahash account.

If you checked out as a guest, you’ll find a link to download your purchase in the receipt email that was sent to you after your purchase is confirmed.

I can’t seem to find my download notification email.

First, check your spam or junk inbox. If it’s not there, add mgeni@sansahash.com to your address book or safe list. You may also contact us at mgeni@sansahash.com and we’ll resend your email.

Can I access my digital purchases from within my account?

Yes! You will need to have a Sansahash account to access your files. Simply, go to  “MY ACCOUNT” and head towards “Download” section. There you will find your files.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your download section, provided the transaction hasn’t been canceled or removed.

I’m having trouble downloading my files.

Please contact mgeni@sansahash.com for support.

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